Frequently asked questionsA little clarity.
A little clarity.
A better place to start.
Helpful answers about our services, planning a scope and getting in touch with ATOC.
Choosing a service
What services does ATOC provide?
ATOC brings together facility management, commercial cleaning, construction services, and landscaping and grounds maintenance. Our services overview explains the four areas and helps you find the right starting point.
Which cleaning service is right for my property?
Start with your type of space: offices and retail, medical offices, automotive facilities, fitness centers or restaurants. Our cleaning services page connects you to each specialist service. For a mixed-use property, we can discuss a coordinated scope.
Can several services be coordinated for one property?
Yes, multiple requirements can be discussed as part of a property service plan. We agree the areas, tasks, frequency and responsibilities for each service, so the scope stays clear and your services fit together.
What is the difference between facility management and construction?
Facility management supports the ongoing operation and upkeep of a property. Construction services cover a defined improvement, installation or renovation project with its own scope and handover.
Does Restaurant Deep Cleaning include kitchen areas?
Restaurant deep cleaning can cover agreed dining spaces, guest areas, washrooms and accessible kitchen surfaces. The precise areas and preparation are confirmed during scoping. Specialist extraction, duct cleaning and internal equipment servicing require separate discussion. Explore Restaurant Deep Cleaning.
Planning the work
How do I request a service proposal?
Tell us about your property, its location, the services you need and any timing or access considerations. Prepare an enquiry, email atoc@atoc.pro or call 301-632-0000 to begin.
Can service times be planned around our business?
Share your operating hours, busy periods and access restrictions when discussing the work. The proposed service schedule will account for your priorities and the access needed to complete the agreed tasks.
What information should I include in my enquiry?
Include your property type and location, the areas requiring attention and whether you need recurring care or a defined project. Approximate size, preferred timing and relevant site details can help make the initial discussion more useful.
Enquiries and resources
Does the enquiry form send my request automatically?
No. It prepares an email draft that you can review, copy, or open in your email app. You choose when to send it. If you do not use an email app, copy the prepared request into your preferred email service and send it to atoc@atoc.pro.
Where can employees and vendors find their forms?
Use Team & Vendors in the main menu for the employment application and vendor information form. The employment application opens the existing ATOC form; vendor information can be completed on our vendor page. Use the Forms menu for direct deposit, federal and state forms; each opens the existing form in a new tab. The same links are available under Forms in the footer.